){kind=logo}
){kind=logo}
Availability to the Point: Why Mining Support is About More Than Product Supply
In mining, availability is often measured as a percentage. It appears in reports, maintenance meetings and operational reviews as a key indicator of equipment performance.
Behind those numbers, however, sits a far broader reality.
Equipment availability is influenced by maintenance planning, technical expertise, response times, product selection, operating conditions and the ability to address challenges before they impact production.
According to Dave Gons, National Manager Mining at FUCHS LUBRICANTS SOUTH AFRICA and Regional Mining Manager for Sub-Saharan Africa, the concept of availability has evolved significantly over the years.
"For many people, availability means having a product available when it's needed," says Gons. "That remains very important, but mines increasingly expect more from their suppliers. They are looking for support, technical guidance and access to expertise that can help them keep equipment operating effectively, at all times."
The Difference Between Product Availability and Operational Availability
A lubricant delivered on time certainly contributes to operational success, but it does not automatically guarantee equipment availability.
Mining operations are under constant pressure to maximise production while managing maintenance costs and equipment performance. Achieving that balance often requires more than simply supplying a product.
Maintenance teams need confidence that they have access to technical support when required, whether that involves investigating a lubrication challenge, evaluating equipment performance or planning maintenance activities. This is where the role of a lubrication partner can extend beyond logistics and supply.
"Products are one part of the solution," explains Gons. "The real value often comes from understanding how those products are being used and how they contribute to broader maintenance objectives."
Staying Close to the Customer
One of the principles that underpins the FUCHS mining support model is maintaining close engagement with customers and their operations.
Mining environments are dynamic. Production targets shift, equipment conditions change and maintenance priorities evolve over time. Understanding those realities requires more than periodic visits or remote communication.
FUCHS supports customers through a combination of field-based technical resources designed to provide practical assistance where it is needed most.
This includes roaming technicians who support multiple operations, dedicated personnel working on-site with customers and specialised shutdown teams that assist during planned maintenance activities. Each plays a different role in supporting equipment performance and maintenance outcomes.
"The closer you are to the operation, the better your understanding of the challenges facing the customer," says Gons. "That proximity creates opportunities to provide practical support and respond more effectively when assistance is needed."
Expertise When It Matters Most
Many of the challenges encountered in mining do not arise during routine operating conditions. They emerge when equipment is placed under pressure, when maintenance teams are working against tight schedules or when unexpected issues occur.
In these situations, access to experienced technical support can make a meaningful difference.
Whether assisting with product selection, helping investigate equipment concerns or supporting planned shutdowns, technical expertise contributes to more informed maintenance decisions and improved operational confidence.
For mining operations, this can help reduce uncertainty and support better long-term equipment management.
Availability as a Service Philosophy
At FUCHS, the concept of "Availability to the Point" reflects a broader philosophy centered on responsiveness, technical support and customer partnership.
It recognises that operational success depends on more than product supply alone. It requires a commitment to understanding customer needs, maintaining close relationships and providing support where it delivers the greatest value.
As mines continue to focus on efficiency, productivity and equipment performance, expectations around supplier support are likely to continue evolving.
"The objective is simple," says Gons. "We want to be available where our customers need us, when they need us and in ways that help them achieve their operational goals."
In a sector where every hour of production matters, availability is about far more than what is sitting on a shelf. It is about having the right support behind every operation.
Continuing the Conversation at Electra Mining Africa 2026
Mining professionals interested in discussing these challenges with Dave Gons and the FUCHS Mining team can visit FUCHS at Electra Mining Africa 2026 in Hall 6 (previously Hall 5), Stand C21.
For more information explore FUCHS Mining Lubrications Solutions online, email ZA-contact-za@fuchs.com or connect via WhatsApp on 071 861 8844.
ENDS/…
)
){kind=logo}
)
){kind=logo}
)
){kind=logo}
){kind=logo}
)
)
)
){kind=logo}
)
)
)
)
)
)
)
){kind=logo}
){kind=logo}
)
)
)
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
)
){kind=logo}
){kind=logo}
){kind=logo}
)
)
)
){kind=logo}
){kind=logo}
)
){kind=logo}
)
)
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
)
)
)
