Embrace ERP Service and Workshop Management provides service organisations with complete end-to-end service management, eliminating expenditure with multiple vendors and providing unrivalled efficiency and automation with a fully integrated solution that addresses all aspects of the service chain from back end to front end.

Catering for both external and internal workshop environments, whether on site at a customer, as a field service operation, or in a workshop environment, Embrace will transform your service centre from a cost centre to a business driver.

Management of costs is centralised and simplified, with all costs, including labour, parts, buyouts, outwork by third parties, warranties and other ancillary charges, controlled.

The Embrace Service Solution is robust, fully integrated and enables the tracking of parts availability, outwork status, placement of purchase orders and labour tracking used on any job or project. Rework is monitored to measure efficiency, while specialised processes and controls manage warranty repairs, damaged items, loan units, backups and swap outs, with the flexibility of splitting the charges to more than one party.

The integrated Planning Board is a tool to assist in managing planned maintenance schedules of equipment, together with unplanned maintenance jobs or breakdowns, and provides functions to maximise the load on workshop resources and maximise manpower utilisation.

Learn more about ACS-Embrace: https://embrace.co.za/erp-solutions/service-and-workshops